Billing Policy

Payment

All charges are shown in CAN Dollars. Payments are to be made in CAN dollars. Mecca accepts the following types of payment:

- Credit card (VISA, MasterCard, American Express)
- Cheque / money order
- Bank / CertaPay wire transfer

All payments are due on the Account Statement Date. The Account Statement Date is the quarter, semi or annual anniversary of the date the account was activated. If you provide Mecca your credit card information, you authorize Mecca to debit your credit card for charges that apply to your account upon request. You are responsible for directly updating, or notifying Mecca, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within fourteen (14) days of the Account Statement Date.

Accounts that are due will automatically be suspended and will only be re-activated upon processing the requested payment. Accounts that are thirty (30) days past due will automatically be removed from our system. All web files and email messages will also be removed thereupon.

In the event that the Subscriber wants to restore a suspended account due to expiration, late payment, NSF, chargeback, or poor credit history, there will be a minimum Canadian $15.00-50.00 service restoration charge on top of any chargeback fees, owing balances and interests.

All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Mecca offers three standard Billing Cycles (terms) for hosting charges: Quarterly (3 months), Seminally (6 months) and Yearly (12 months) for Startup or higher plans. All other plans are charged in yearly (12 months) basis. The Billing Cycle begins on the Plan Activation Date.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect by the approval from Mecca and at the time of the present plan renewal.

All additional features added to an account are charged from the date subscribed until the end of the account activation date.

Account Renewals

In order to insure uninterrupted service to your website, renewal reminders will automatically send to the administrative email address starting 30 days prior the plan's expiry date. You are responsible for directly updating, or notifying Mecca, of any changes to your administrative/billing email address.

Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Upon account expiration, your website files and emails will be purged and you are responsible to backup your website files and emails before the account expiration date.

Statements

Statements can be viewed and printed through email. Mecca does mail paper invoices or statements upon request only.

Fees

Returned (NSF) Cheques

Mecca will suspend the client's domain/hosting entire services immediately. Mecca charges a $25.00 (CND) fee for returned (NSF) cheques. The penalty charge will increase by $25.00 per 5 business days should payment cannot be received within the specified period.

Customers who issue an NSF cheque will be required to submit future payments with a certified cheque or money order.

Credit Card Chargebacks due to NSF

A $25.00 chargeback fee will be assessed for each credit card chargeback received by Mecca. The penalty charge will increase by $25.00 per 5 business days should payment cannot be received within the specified period.

Credit Card Chargebacks due to client's dispute

If for any reason client disputes the credit card transaction processed by Mecca, we will suspend the client's domain/hosting service immediately. Both chargeback fee ($25.00) and system restoration fee ($50.00) will apply. Should payment is not received within five (5) business days, additional $25.00 (CND) fee will apply on top.

Bank Wire Payments

Mecca may charge fees for accepting payment via bank wire, however, international wire transfers will be assessed a $20.00 CND processing fee by an intermediary bank in Canada. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Mecca or the amount credited to your account will be less than your intended payment.

Western Union Payments

Mecca charges a nominal fee for accepting payment via Western Union, every transaction will be assessed a $10.00 CND processing fee. In addition, Western Union may also charge a fee for sending the fee. Please add these fees to the amount that you are sending to Mecca or the amount credited to your account will be less than your intended payment.

Email Money Transfers

Mecca encourages clients to use "Email Money Transfer" payment method. In most circumstances, no processing fee will be assessed to the transaction. Please include the amount that you are sending to Mecca and make the payment payable to billing@mecca.ca. For more details, please visit http://www.certapay.com.

Reactivation

Accounts that are due to expire will automatically be suspended. Should no reply be heard from Subscribers, all web files and email accounts will be removed from our system 30 days after the expiration.

In the event that the Subscriber wants to restore a suspended account due to server abuse, expiration, late payment, NSF, chargeback, or poor credit history, there will be a minimum Canadian $99.99 service restoration charge on top of any chargeback fees, owing balances and interests.

Subscribers who have previously requested to have the account cancelled, the account (including the email and web files) will be removed from our server on the account expiration date. If the Subscribers wish to continue our hosting service after removal of account, they must re-signup a new account via our Signup Wizard. The account setup fee will apply.

In the event that the Subscribers do not have the copy of their website files, a minimum Canadian $99.99 service restoration charge of files restoration fee will be assessed if Mecca is able to retreive and restore the data files to your reactivated account. However it is not Mecca responsibility to keep the copy of website files when a hosting account is expired or terminated.

Hosting Plan Changes

Subscribers electing to change to a lower priced hosting plan on the same platform will be charged at a $15.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan; you will be charged any difference between the applicable fee to your new and former plans.

Additional Features Add-on

Added features are charged onto Subscibers' credit card on file upon subscription. In the event Subscribers cancel the service without proper and prior notice, Mecca eHosting.ca reserves the right for non- refund or penalty charge.

Cancellations

In order to cancel service, you must contact Mecca's Billing Team, Monday through Friday, 9:00 A.M. to 5:30 P.M. Pacific Standard Time, at (604) 738-2077 or toll free for N. America 1-866-738-2077 or via email at billing@mecca.ca.

Mecca's billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 14 days of service. Should you are within our 14 day money back guarantee period, full amount MINUS the $15.00 administration fee MINUS any cheque handling fee (if applicable) will be credited back to your assigned credit card on file. After the account has been active for 14 days, Mecca will provide partial refund of the hosting fee which deduct the following items: (Canadian $15 administration fee, any applicable cheque charges, 3 months hosting service fee). No full or partial amount will be issued back to Subscriber should hosting account has been activated for or over the 3 months period* or to a renewed account.