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  Home > Customer Service > Help > Tutorials > Store2Go

8. Modules

8.4. Completing a PayPal Transaction through Store2Go

Store2Go clients who use the PayPal module can consider the following self-enhancements to the Store:

For Store2Go and PayPal to be fully integrated to take orders, your customers MUST comply to the following steps in order for the PayPal to send orders back to Store2Go. Failure to do so will result in only receiving the PayPal fund from your clients, but Store2Go owners will not get the breakdown of the client's orders. Therefore, orders are not completed.

To receive the fund from PayPal:
1) After selecting PayPal as the method of payment, the user will be directed to a white PayPal page and be prompted to enter all the billing information, once that's completed, it's forwarded to the "Review Your Payment" page as shown below. The client MUST click "Pay" on the bottom right (highlighted by the red circle) before you will receive payment and email confirmation from PayPal.

Screenshot 1) Review Your Payment Page on PayPal

To receive email order confirmation to the Store2Go owners:
2) Now, this is the CRITICAL step. After clicking "Pay" on the previous screen, your clients will be redirected to the next page (as shown in the screenshot below). Your clients MUST click "Return to Merchant" link on the bottom left, as highlighted in red circle below. Then PayPal will forward all the purchase order information back to Store2Go. Failure to do so, will result in only receiving the fund from your clients to PayPal, but did not know the breakdown of the client's orders.

Screenshot 2) Thank you for your payment.


To receive email order confirmation to the clients:
3) After they click "Return to Merchant", clients will be forwarded back to your Store2Go site. Clients MUST click "Continue" to be able to receive order confirmation email to the clients.

To make sure your customers are following your instructions, you might want to consider putting up the warning message below on the "Select a payment method" page to instruct clients how to go about when paying with PayPal. The text below is for your reference:

This is how the HTML code will look like:

Attention -- PayPal Users:
After checking out, you will be directed to PayPal's website. Please fill out all the payment information and press Pay.
To ensure your order is fully completed, please:
1) CLICK on "Return to Merchant" on the bottom left AND
2) DO NOT close your Internet browser until you are redirected back to the _____________ Store from Paypal.

Copy the HTML code in the box below:

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