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FAQ all FAQ for this program Search
: : E-mail & Spamming Inquiries : Email Troubleshooting Print
Question:Email Troubleshooting
Answer:[1] I can not send out e-mails. Why?

a. The Outgoing (SMTP) server requires authentication. If you are using Outlook Express/Outlook, you should check the box 'My server requires authentication'. In Eudora it is 'Authentication allowed'.

b. Your SMTP (outgoing mail server) could be blocked.

- If you are behind a firewall, we may be unable to authenticate you. If you have a personal firewall, try lowering the security.
- Call your ISP and ask if they block people sending through remote SMTP's. Some are doing that, though relatively few.
- You can use your ISP's SMTP server. In your email client, put the SMTP server that you use to send out your ISP email, and your email will still appear with your domain name. Also see the error messages explanations.

[2] My password does not work. What am I to do?

a. Go to your hosting account control panel and change the mailbox password via Email Account Managment.

b. Make sure that you're logging in with the proper case user id / password.

[3] Error: The connection to the server has failed. Account: 'youraccount', Server: '', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

You are on a an ISP that blocks their users using any SMTP server other than their own. Your solution is as follows:

To set up your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.)

In the SMTP (outgoing mail server) field you will enter whatever your dial up or direct access ISP's SMTP server is as your SMTP server. You must then enter your ISP's username and password for that mail server.

In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your ISP's username and password.

Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through your ISP's servers. This allows your ISP to monitor its users.

[4] Outlook: The host '' could not be found. Please verify that you have entered the server name correctly. Account: '', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0

The POP3/IMAP (incoming mail server) is incorrectly typed.

[5] Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error:

a. The POP3/IMAP account name (mailbox name) is not correct.

b. The POP3/IMAP password is not correct.

[6] Outlook: The connection to the server has failed. Account: '', Server: '', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

It is using the wrong port number.

Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Advanced'. Change the POP3 (incoming mail server) port number to 110. If you are using IMAP as incoming mail server, change the port number to 143.

[7] Outlook: The connection to the server has failed. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E

Outlook Express is trying to use SSL.

Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Advanced'. Uncheck the option to use Secure(SSL).

[8] Outlook: Unable to logon to the server using Secure Password Authentication. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR Command unknown: AUTH', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number

Outlook Express is setup to use Secure Password Authentication.

Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'. Uncheck the option for Secure Password Authentification.

[9] 554 5.0.0 rewrite: excessive recursion (max 50), ruleset canonify

These errors usually result if you have maillist or autoresponders with the same name as the user from which you are trying to send.

Usually when receiving this error its one of two things:
[*] Either the address you sent to was invalid OR
[*] You had an autoresponder or maillist with the same name as the address sent from

last updated Dec.3.2003
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